When someone won't listen, pushing harder rarely helps. It usually triggers more defense. The most powerful move is often the most counterintuitive one: stop talking and start listening to them first.
When people feel heard, they become capable of hearing. The L step in LOVES — Listen first — is not a tactic. It's a genuine practice. And it works.
Before you keep reading — in the conversation where they won't listen, have you felt genuinely heard yourself?
Built exactly for this question:
Before you move on — what's one thing that's true for you right now?
"Listening is the most disarming thing you can do. It requires courage — and it almost always opens the door."
Every question, eventually, leads here.
Read the Water-Bearer's Journey →